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The Change Management Toolkit
The Change Management Toolkit For Mission-Critical Change

The Change Management Toolkit,
3rd Edition available immediately!

By Gary Skarke, Dutch Holland, Ph.D., WinHope Press, Fall 2006, 480 pages, 57 Implementation Tools
For purchase, contact Holland Management Consulting 281-657-3366
Price: $395.00

No Change Library is Complete without the Change Management Toolkit

Many books have been written on Change Management, but few go beyond theory and concept to practical application. The Change Management Toolkit is a straightforward, comprehensive how-to guide for organizations and individuals involved in dramatic organizational change.

"The Change Management Toolkit helps you get the most from your change efforts. It is comprehensive, well laid out, and I have used it to inject change in various industries. Everyone engaged in organizational change should have this in their bag of tricks."

"The Change Management Toolkit is not consultant hype or obscure management theory. It is a practical guide for a working manager to use in making real change happen in the organization. The techniques presented in the toolkit have helped me in both reengineering type projects and in the successful completion of a major ERP initiative when we installed SAP at our company."

"This book has been one of the most useful tools I've seen in the area of Change Management and Business Process Reengineering. It has given us an excellent step-by-step approach in addressing business reengineering projects and has been an invaluable guide in all these efforts. I don't believe we could have been as successful without this extremely valid collection of methods, tools and techniques".

The Change Management Toolkit was the tool we needed to make concrete changes in our organization. It is a practical, hands-on roadmap that guides you through every step of making real change happen. Our organization is now better equipped to make future changes with this methodology in play.

Written for Change Leaders, Sponsors, Team Leaders and Team Members, as well as for Internal and External Consultants, the Toolkit is the Change Methodology that no Organizational Change project should be without. You can use it to design and guide your change effort, and it will help you to structure and solve specific problems along the way.

And because every effort is unique, the activities and approach can be modified to suit your needs. Our experience has shown that all of the steps and activities outlined in the Toolkit do happen, in some form or fashion, where Dramatic Organizational Change successfully occurs.



Phase I. Position for Change

A. Establish Urgency and Gain Commitment

  • Case for Action and Change Objectives
  • Change Leader, Executive Sponsors, Champions
  • Executive Steering Team
  • Change Awareness Training
  • Vision Statement
  • Preliminary Balanced Scorecard
  • Change Management Training
  • Managing Change Plan and Initial Communication Plan

B. Create Process Map

  • List of Sub-processes
  • Definition and Scope of Each Process

C. Select Processes and Assign Owners

  • Prioritized List of Business Processes
  • Approved Processes for Change Pilots
  • Process Owners and Owner Job Descriptions

D. Develop Project Framework

  • Chartered Tactical Steering Team/Change Czar/Project Teams
  • Project Team Training
  • Overall Project Plans
  • Budgeted Support Resources

Phase II. Diagnose the Existing Process

A. Define Key Process Components

  • Validate Definitions of Process Outcomes, Customers, and Inputs
  • High-Level Process Maps, or Flowcharts, of Major Activities
  • Plans and Questions for Conducting Process Tours/Interviews
  • Estimates of Cycle Times and Relative Costs
  • List of Potential Benchmarking Candidates

B. Understand Customer Needs

  • Game plan for Gathering Customer Input
  • Field-Tested Customer Questions and Analysis of Customer Input
  • Communication to Organization About Customer Needs, Concerns, and Data
  • List of Prioritized Performance Measures
  • Written Plan and Procedures for Measuring Performance and Current Performance Reports or Scorecards

C. Identify Current Design Weaknesses

  • Detailed Maps/Flowcharts of Current Process ("As Is")
  • Lessons Learned from Process Observation/Tour and Interviews
  • Calculation of Ratios of Value-Added to Total Elapsed Time and Cost
  • List of Process Problems and Design Weaknesses; of Problem Causes, Insights, and Underlying Assumptions
  • List of Quick Fixes, Some Implemented

D. Establish Performance Targets

  • Benchmarking Briefing Packages/Questions
  • Summary and Report of Best Practices/Competitive Data
  • Written Performance Targets
  • Team Findings Validated with Process Stakeholders

Phase III. Redesign the Process

A. Identify Potential Innovations

  • Creativity Training
  • Individual/Sub-team Redesign Assignments
  • Valid/New Assumptions, Outcomes, Process, and Input Innovations
  • Applicable/Adaptable Best Practices and Process Enablers
  • Structures, Systems, Practices and Desired Attitudes/Beliefs

B. Develop Initial Vision of the New Process

  • Evaluation and Prioritization of Breakthrough Concept/Innovation Ideas
  • Project Team Agreement on Initial Process Vision
  • Pictures, Flowcharts, Descriptions of New Process
  • Definitions of Business Systems/Implications

C. Identify Incremental Improvements

  • Incremental Improvement Ideas
  • Picture/Flowchart Description of New Process Vision Updated with Incremental Improvements
  • Prioritized/Selected Incremental Improvements

D. Develop Committable Vision of the New Process

  • Detailed Descriptions/Pictures of New Process
  • Expanded Stakeholder Input and Feedback for Adjusted Process Vision
  • Implementation Requirements
  • Initial Small-Scale Demonstration/Simulations
  • Presentation to Steering Team and Small Groups of Stakeholders
  • Approval/Allocation of Resources to Plan, Prototype and Pilot New Process

Phase IV. Transition to the New Design

A. Begin Transition Change Management

  • Change Management Training
  • Transition Market Segmentation
  • List of Defined Target Markets
  • Transition Change Management Plan

B. Create Transition Plan and Teams

  • Transition Planning Training
  • Transition Plan
  • Business Case
  • Chartered Transition Teams/Organization

C. Prototype and Test Initial Installments

  • Pilot Testing Training
  • Fully Developed Business System Design and Specifications for Pilot Tools
  • Tested Pilot Tools, Defined Pilot Scope(s) and Team(s)
  • Lessons Learned from Pilot(s)

D. Complete Transition and Continuously Improve the Process

  • Updated Transition, Change Management, and Implementation Plans
  • Analysis of Demonstrated Benefits/Commercial Value of Initial Installments(s)
  • Approval and Allocation of Resources to Complete Transition
  • Achievement of Stated Performance Objectives (order of magnitude) and Plans to Continuously Improve New Process

Also included:

Executive Overview

  • Enabling you to communicate to your company’s Executives about the need for commitment and leadership
  • The key question for organizations is how to significantly improve cost, quality, service and speed simultaneously. This section addresses such issues as "what is change management" and "why change"... and it provides members of your organization with a good foundation on the principles you'll need to get critical buy-in and to move forward.

Jump-Start Workbook-

  • Allowing you to Preview, Train, and Design Change faster than you ever thought possible!!
  • This workbook assumes that you're willing to face the critical challenges of dramatic organizational change... and is designed to allow you to envision the entire change process by briefly, but dramatically, experiencing each step. It is especially helpful for companies that are experiencing extreme competitive pressure to get a new project to market quickly, produce quality goods and services, provide excellent customer service and lower the cost base -- all in a very brief period of time

Own the Change Management Toolkit

To buy the Toolkit,please contact Holland Management Consulting at 281-657-3366

Price : $395.00
Available Immediately!

Free Change Management Audit

How is your organization doing at Change Management? Our Do-It- Yourself Change Management Audit is available for download. Just give us a call at 281-657-3366.

Free “Move the Ball” Conference
Call us and get a free half-hour phone conference about your situation. We don’t have all the answers, but we can name alternatives. Guaranteed to “Move the ball.” Just give us a call at 281-657-3366.
Free Change Management Training Module
Change Management Training does not have to be complicated and it certainly should not take much time to master. Experience one of our Change Management training modules, just give us a call at 281-657-3366.
Our Experience Curve

We have successfully orchestrated hundreds of changes while advancing our experience level with each one. Our change models reflect optimization for each type of change.

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We provide value to both commercial companies and public sector organizations who want to change as well as to the managers and employees in those companies impacted by those changes.

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We provide expertise and energy for organizational changes in general... as well as specialized changes and technical training for unique situations.

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